At Gama Bazar, your privacy and trust are our top priorities. This Privacy Policy explains how we collect, use, and protect your personal information when you use our platform. By accessing or using Gama Bazar, you agree to the practices described below.

1. Information We Collect

When you use our platform, we may collect the following information:

  • Personal Information – such as your name, contact number, email address, and delivery address.

  • Payment Information – details required to process payments securely (we do not store sensitive card/banking information).

  • Usage Data – such as browsing history, preferences, and device information to improve your shopping experience.

2. How We Use Your Information

Your information is collected and used to:

  • Process and deliver your orders.

  • Communicate updates regarding your purchases, offers, or services.

  • Improve our website, services, and customer experience.

  • Detect and prevent fraudulent or unauthorized activities.

3. Sharing of Information

  • We do not sell, rent, or trade your personal data to third parties.

  • Information may only be shared with trusted service providers (e.g., delivery partners or payment gateways) to fulfill your orders.

  • We may disclose information if required by law or to protect the rights and safety of Gama Bazar and its customers.

4. Data Security

We use appropriate security measures to safeguard your personal data against unauthorized access, disclosure, or misuse. However, we cannot guarantee complete protection from technical issues, system failures, or unauthorized access beyond our control.

5. Payments & Refunds

  • Payments made on our platform are processed securely through authorized gateways.

  • In case of order cancellation, unavailability of products, or quality issues, refunds will be processed within 2-7 working days.

  • For damaged/poor-quality products, customers must share images with our support team, and refunds will be issued within 7 working days after verification.

6. Delivery Policy

  • Delivery timelines may vary based on location, product availability, or unforeseen delays.

  • In case of service disruption, we will attempt to restore services as quickly as possible.

7. Your Rights

As a customer, you have the right to:

  • Access and update your personal information.

  • Request deletion of your data (subject to legal and business requirements).

  • Opt out of promotional communications at any time.

8. Intellectual Property

All content, trademarks, and materials on Gama Bazar are protected by intellectual property rights. You may not copy, republish, or distribute any content without prior permission.

9. Updates to Privacy Policy

Gama Bazar may update or revise this Privacy Policy from time to time. Any changes will be posted on this page, and continued use of the platform will be considered as acceptance of the updated terms.